Please consider modifying this section of your documentation because as it is it's absolutely useless!Īll I can say is I'm glad that I didn't do a subscription, and by all means STAY AWAY FROM THESE JOKERS! How is that statement even remotely useful when details about 'the features' are not given? That makes no sense. The documentation only states, ' In Tools tab, Sidify provides users with the features of format conversion and tag edition to help manage the music files more conveniently.'. How do you not give details of a functionality? For example, here's a response I replied to them: Your response and the documentation is not helpful concerning the file format converter. In addition to poor customer support (only available via email) Documentation is also slim & stupid. I have 2 tickets & I've emailed them several times about the expired license & how I never got anything working and no resolution to my 2 tickets. By the time I had the spare time to work on Sidify again the extended time on the trial license expired. When I requested more time on my trial they took WEEKS to oblige after a lot of back & forth & delays in response. The rest of the month was a total loss because the customer support took so long to respond & when they did it was nonsense & never resolved anything. I did a 30 day trial but I was only able to use Sidify for a week before I encountered the above issues.

You reply immediately but then you don't hear from them for another 3+ weeks. Their responses are stupid- as though they are stalling for time. VERY Very annoying! Sidify was ZERO help on this issue.Ĭustomer support (by email only) is a JOKE.

Many of the songs I converted pulled in the wrong versions of the songs- versions I didn't even know existed. No errors or informational messages are received. If I attempt to drag files or select files by clicking on the Add button simply NOTHING HAPPENS. If I attempt to select files to convert via the '+' all m4p files are grayed out & I can't select any. This functionality worked previously in Mac OS 11.6 (Big Sur) but no longer works after upgrading to Mac OS 12.6. If possible, I would give negative star! The file converter (for local files) would not let me select nor drag any files to the converter.

Sidify music converter review